Review important purchasing terms, return eligibility, refund conditions and customer responsibilities before placing an order with Saber Sales.
These sections provide general guidance. Product-specific information, checkout terms and the applicable published Saber Sales policies remain controlling.
Customers are responsible for confirming that the selected product is appropriate for the intended project, equipment or installation before ordering.
Inventory, pricing, shipping methods and delivery timing can change before an order is processed or fulfilled.
A product being sold by Saber Sales does not automatically mean it is returnable. Eligibility varies by product and condition.
Refund eligibility and the amount approved depend on the item, order, condition, applicable charges and payment method.
Compare the complete product specifications with your project requirements. Product titles, general descriptions and images should not replace manufacturer specifications, installation instructions or compatibility requirements.
An item may qualify when the product listing identifies it as returnable and it remains unused, uninstalled, unaltered, complete and in acceptable original packaging.
Large products, opened packages, commercial equipment, damaged packaging, missing accessories or unusual order circumstances may require additional review.
Final-sale, special-order, used, installed, altered, damaged, incomplete or specifically identified non-returnable products may not qualify.
This is a general list. Always review the product page and the applicable terms associated with your order.
Products that have been connected, mounted, assembled, wired, plumbed or otherwise installed may not qualify.
Products showing use, modification, cutting, drilling, programming, damage or other alteration may be ineligible.
Products sourced, configured or ordered specifically for a customer may be final sale or subject to restrictions.
Clearance, closeout, discontinued or products otherwise identified as final sale may not qualify.
Items missing packaging, manuals, accessories, hardware, labels, cords or included components may be denied.
Opened chemicals, filters, cleaning products, personal-use goods and other consumables may be restricted.
Products cut, tinted, mixed, sized, fabricated or otherwise prepared to customer specifications may be non-returnable.
Product defects may need to be handled through the applicable manufacturer warranty instead of a store return.
Contact Saber Sales first so the product, order and circumstances can be reviewed before the item is shipped or brought to a location.
Gather the order number, receipt, purchaser name, email address and purchase date.
Record the brand, model, SKU, quantity and reason for requesting the return. Take clear photographs when relevant.
Submit the information through the contact page and wait for return instructions before sending or delivering the item.
Eligible products may require inspection before a return, exchange, store credit or refund decision is finalized.
Cancellation requests are not guaranteed. Orders may begin processing shortly after submission, and some products may be ordered or prepared specifically for the customer.
Unless Saber Sales confirms otherwise, customers may be responsible for return transportation, packaging, insurance and other related costs.
Original shipping, delivery, handling, installation, haul-away or other completed service charges may not be refundable.
Certain approved returns may be subject to restocking, handling, inspection or manufacturer-imposed charges.
Approved refunds are generally issued through an available method determined by the original transaction and applicable terms.
After Saber Sales completes its review, banks, card processors and payment providers may require additional time to post funds.
Ask questions about return eligibility, an order, a product or a cancellation request.
Contact Saber Sales →Review the correct support path for defective or manufacturer-warranted products.
View Warranty Information →Check available shipment information when an order has not yet been delivered.
Track Your Order →Review current processing, fulfillment, delivery and eligible shipping information.
View Shipping Details →Contact Saber Sales before shipping or bringing back any merchandise.
Contact Saber Sales before purchasing when a specification, return condition or product requirement needs clarification.
