FAQ

Use the tracking link in your shipment email when one is available. You can also sign in to view your order history. If you need an update, contact us with your order number.

Special-order timing depends on the product and supplier. Contact our team with your order number to check its progress and confirm pickup or delivery arrangements.

Contact our team before ordering to discuss your exemption documentation and purchasing requirements. Submitting information does not automatically approve an exemption or change tax on an order.

Contact us as soon as possible with your order number and requested address. Changes depend on the order status and may affect delivery timing, shipping costs or taxes. An address change cannot be guaranteed after processing has started.

Available shipping methods depend on the product and destination. Enter your address at checkout to see the available options. For destinations or products that do not show an option, including international purchasing questions, contact our team.

Product and cart dates are estimates based on availability and the relevant delivery rules. Supplier schedules, carrier transit and destination can affect timing. Contact us if your project requires a particular date.

Check the latest tracking update in your shipment email. If tracking has not updated or you need help finding an order, share your order number with our team so we can investigate.

Review the current returns policy for eligibility, exclusions and any applicable fees. Contact our team for instructions before sending an item back. Include your order number and the product you want to return.

Have your order number, product model and a description of the issue ready. Our team can help identify the appropriate next steps. Warranty eligibility and coverage depend on the product and applicable manufacturer terms.